How Remote Employees Can Cut Down Your Agency’s Renewal Time By 75%

Excellent customer service often boils down to being quick and efficient in meeting your client’s needs. This is especially true in the insurance industry. At Edge, we’ve honed this art to perfection. We offer fully trained remote employees who can efficiently handle both front and back-end tasks of your agency, such as managing Certificates of Insurance (COIs), insurance quotes, and renewal times, ultimately saving you both time and money.

The Importance of Timely Renewals in Client Retention

Renewals are a crucial component of client retention for insurance agencies. It’s about more than simply sending out reminders; it’s about building and maintaining relationships. Good customer service means notifying your clients well in advance of renewal dates and staying in touch to understand if their needs have evolved over time. This offers an opportunity to revisit certain coverages that may have been initially rejected.

Let’s take an example. One of our clients was struggling with renewals before collaborating with Edge. The task was time-consuming and was causing delays in other office work while also eating into their producer’s valuable time with backend tasks. However, after onboarding a remote employee through Edge, the agency slashed its renewal time by an impressive 75%. This substantial reduction not only helped them enhance client retention and boost profits, but it also led them to hire two additional remote employees for their team!

How a Remote Employee Reduced Renewal Time by 75%

1. Timely Renewal Reminders

The first step the remote employee took was to establish self-reminders for all upcoming renewals. These reminders were set up a week before the policies’ expiry dates, giving them enough time to reach out to customers and remind them about renewing their policies. This proactive approach ensured they stayed ahead of the process and delivered speedy service.

2. Early Client Communication

To make the renewal process smoother for the client, the remote employee made early calls to inform them about the upcoming paperwork and start the renewal process. This proactive communication reassured clients and saved time for the agency by starting the process ahead of schedule.

3. Process Streamlining with Checklists

Written processes are vital for business success. Insurance agencies can sometimes get stuck in their routines without revisiting the reasons behind their actions. Our remote employees are trained to analyze and provide solutions. In this case, the remote employee simplified and documented the renewal process, identifying areas for growth and improvement. They created a checklist to streamline the renewal process, enhancing the experience for both the agency and its clients.

Edge is here to take the load off your producers and provide you with the best additional support in running your agency. Want to see how Edge can help your agency?