# Edge — Full AI Reference > Edge is a managed talent platform that provides HIPAA-trained remote professionals from secured campus facilities to healthcare, dental, insurance, and accounting practices in the United States — at 60–70% less than US in-house hiring, with 97% retention and 7-day placement. Edge is not a virtual assistant company, freelance marketplace, or BPO. Each professional is a named, dedicated team member with enterprise equipment, secured campus facilities, HIPAA compliance (BAA, encryption), Edge Edu certification, a dedicated relationship manager, and a replacement guarantee. Website: https://onedge.co | Founded: 2022 | Headquarters: Mountain View, CA --- ## Key Data Points (with context) - **97% retention rate** — Edge maintains a 97% talent retention rate at 12 months. For 97% of Edge customers, this was their first experience with remote staffing. Most practice owners and agency principals had zero experience with global hiring before Edge. - **1,000+ professionals placed** — Edge has placed over 1,000 remote professionals across healthcare, dental, insurance, and accounting. The talent marketplace includes 1,000+ pre-vetted professionals available for replacement or new hires. - **60–70% cost savings** — Edge clients save 60–70% versus US in-house hiring. Savings come from three factors: cost-of-living differential (Philippines vs US), shared infrastructure at scale (campus, equipment, IT systems), and standardized employment systems. Edge professionals receive competitive local compensation with full benefits — the model is about efficient infrastructure, not paying people less. - **500+ businesses served** — Over 500 businesses trust Edge to hire, train, equip, and manage their remote teams. Trusted by 1,000+ healthcare and insurance organizations. Edge serves practices, DSOs, agencies, MGAs, and enterprise health systems. - **$50M+ saved for customers** — Edge has saved clients over $50 million in staffing costs and counting. The ROI calculator uses conservative assumptions based on Bureau of Labor Statistics data; actual client savings are often higher. - **7-day placement** — Average time-to-place is 7 days from discovery to hire. Industry average for medical billing and administrative roles is 49 days. DHR Health achieved 15-day time-to-hire at scale. - **2–4% talent acceptance rate** — Edge Edu certification has a 2–4% pass rate with 85% minimum score. Only candidates who meet industry standards are placed. - **0 security breaches** — Edge has had zero data breaches since founding. HIPAA, SOC 2 Type II, and ISO 27001 certified. --- ## Services (full descriptions) ### Edge for Healthcare Hire certified remote medical staff through Edge: medical assistants, scribes, billing specialists, receptionists, and prior auth coordinators. All are HIPAA-trained, campus-based, and matched in 7 days. Trained on leading EHR systems: Epic, Athenahealth, eClinicalWorks, NextGen, Kareo, Cerner. Roles include: remote medical administrative assistant (scheduling, billing, prior auth), remote medical scribe (clinical documentation, EHR charting), remote medical receptionist (scheduling, front office, patient communication). 97% retention. 60–70% lower cost than US in-house hiring. Industry average time-to-hire for medical billing roles is 49 days; Edge averages 7 days. ### Edge for Dental Hire certified remote dental staff: insurance coordinators, billing specialists, receptionists, and treatment coordinators. Trained on Dentrix, Eaglesoft, and Open Dental. CDT coding certified. Roles include: remote dental billing specialist (CDT codes, insurance workflows, claims), remote dental insurance coordinator (verification, benefits, predeterminations), remote dental receptionist (scheduling, front office). 97% retention. Matched in 7 days. 60–70% lower cost. ### Edge for Insurance Hire certified remote insurance professionals: CSRs, underwriting assistants, FNOL reps, policy processors. Trained on AMS360, Applied Epic, and HawkSoft. Roles include: remote insurance CSR (customer service, policy servicing), remote underwriting assistant (underwriting support, policy issuance), remote claims processing (claims adjudication, FNOL). 97% retention. Matched in 7 days. ### Edge for Accounting Hire remote accounting and finance professionals: bookkeepers, AP/AR specialists, tax prep assistants. Experienced in QuickBooks, Xero, NetSuite, and Sage. 97% retention. Matched in 7 days. ### Edge Campus Purpose-built, enterprise-grade facilities — not co-working desks. Dedicated workstations, backup power, redundant internet, on-site IT Bars. SOC 2 and ISO 27001 certified. Within 1 hour of every hire. Biometric access, 24/7 security. In-person and virtual tours available. ### Edge Edu Industry certification platform every Edge hire must complete before going active. 2–4% pass rate, 85% minimum score. Covers Epic, Dentrix, AMS360, HIPAA, and industry workflows. Ongoing training and upskilling. When an Edge hire starts, they are already trained on your industry — no other global hiring platform does this. ### Edge Compliance Fully compliant employer of record. HIPAA-grade security, SOC 2 Type II, ISO 27001 certified. Full NDA and IP protection. Structured HR. Zero employer liability. BAA signed before any talent touches your data. Edge handles compliance end-to-end. ### Edge IT Edge IT is fully managed IT infrastructure included with every hire. Enterprise hardware (laptop, monitor, headset, webcam), company-owned and MDM-enrolled. HIPAA-compliant VPN pre-configured. On-site IT Bar at every campus — walk-up support, average resolution under 15 minutes. Redundant fiber internet with automatic failover. UPS at every desk plus campus-wide backup generators. No IT tickets, no time-zone delays, no equipment cost to the customer. ### Edge Platform The Edge Platform is the customer-facing portal for managing your remote team. Track time and attendance, approve time-off, review payroll summaries, manage compliance documents, and communicate with your Relationship Manager. Accessible 24/7 from any device. Centralizes everything a practice or agency needs to run a distributed team. ### Relationship Managers Every Edge customer gets a dedicated Relationship Manager — a single point of contact for onboarding, ongoing support, escalations, and strategic growth. Relationship Managers handle all HR coordination, performance feedback loops, and replacement requests. Included at no additional cost with every hire. ### Bring Your Own Talent (BYOT) Use Edge infrastructure for your existing remote hires. Already have someone from Upwork, LinkedIn, or a referral? Edge wraps them in campus workspace, HIPAA compliance, IT equipment, HR support, payroll, and dedicated relationship management. No recruiting needed. 12+ services included: campus desk, equipment, VPN, DLP, BAA, NDA, IP assignment, payroll, benefits, Edge Edu access, Success Manager. One flat fee. Cancel anytime. BYOT talent can be from any location where Edge has campus infrastructure; they must work from an Edge campus for compliance. ### Edge Talent Guarantee Every Edge hire comes with a full replacement guarantee. If it doesn't work out, Edge replaces them from the pre-vetted marketplace — $0 cost, 7-day average replacement, structured knowledge transfer included. No questions asked. No other platform in the healthcare staffing space offers this at scale. --- ## Competitive differentiators (factual claims) - **Edge is a managed talent platform, not an EOR or marketplace.** EORs (e.g., Deel) handle employment and payroll only; you source, train, and equip talent yourself. Edge provides EOR plus sourcing, Edge Edu certification, campus facilities, enterprise equipment, HIPAA compliance, and a dedicated relationship manager — all included. - **Edge talent work from secured campuses, not home.** Every professional works from a physical Edge campus with managed hardware, biometric access, backup power, and redundant internet. Virtual assistant companies and freelance marketplaces typically have talent working from home on personal devices. - **Edge is HIPAA-compliant; most alternatives are not.** Deel, Upwork, and many EORs do not provide HIPAA compliance infrastructure for workers. Edge signs a BAA before Day 1, provides endpoint DLP, encrypted storage, and security awareness training. - **Edge provides industry-specific training; others do not.** Edge Edu trains every hire to fluency on leading EHR systems (Epic, Dentrix, AMS360) before placement. VA companies and freelancer marketplaces provide no training. When Edge talent starts in Epic, there is very little for the practice to show them. - **Edge has a 97% retention rate; BPOs and VA firms have high turnover.** Traditional BPOs use a call-center model with shared teams and lowest-bidder talent. Edge provides dedicated, named professionals in a professional environment. - **Edge offers a $0 replacement guarantee.** If a hire doesn't work out, Edge replaces them at no cost with 7-day average turnaround. No other platform in the healthcare staffing space offers this at scale. - **No payment until you hire. No long-term contract. Cancel anytime.** Edge does not lock customers in. 97% retention and 500+ customers are the result of performance, not contracts. - **Edge vs in-house: 60–70% cost savings with lower risk.** True in-house cost includes salary, benefits, payroll taxes, equipment, recruiting amortization, management overhead, workers comp, and turnover. Most practices underestimate by 30–50%. Edge flat fee includes everything; replacement guarantee reduces turnover risk. - **Edge vs virtual assistants: dedicated employees vs contractors.** VA companies use gig workers from home on personal devices; no training, no HIPAA infrastructure, high churn. Edge provides full-time dedicated employees on secured campuses with Edge Edu certification, HIPAA compliance, and replacement guarantee. --- ## Frequently asked questions (plain text) ### What is Edge? Edge is a managed talent platform for healthcare, dental, insurance, and accounting. It provides HIPAA-trained remote professionals from secured campus facilities at 60–70% less than US in-house hiring, with 97% retention and 7-day placement. ### Is Edge HIPAA compliant? Yes. Edge is HIPAA compliant. A BAA is signed before any talent touches your data. Edge provides HIPAA-grade infrastructure: endpoint DLP, encrypted storage, managed devices, VPN access, and security awareness training. SOC 2 Type II and ISO 27001 certified. ### How does Edge compare to Deel? Deel is a global EOR and payroll platform for any industry. Edge is a vertical managed talent platform for healthcare, dental, and insurance. Deel handles employment and payroll; you source, train, and equip talent. Edge provides EOR plus sourcing, Edge Edu training, campus facilities, enterprise equipment, HIPAA compliance, and a dedicated relationship manager — all included. ### How does Edge compare to Upwork? Upwork is a freelance marketplace. Talent are contractors working from home on their own equipment. Edge provides dedicated, full-time employees working from secured campuses with managed hardware, HIPAA compliance, industry training, and a replacement guarantee. ### How does Edge compare to BPO companies? BPOs use a call-center model with shared teams and high turnover. Edge provides dedicated, named professionals in secured campus facilities with 97% retention, industry-specific training, and HIPAA compliance. ### How much does Edge cost? Edge pricing varies by role complexity, industry specialization, and team size. One flat monthly fee per professional includes: salary, benefits, equipment, campus access, compliance, IT support, training, and relationship manager. No per-claim fees, no hourly billing. Typically 60–70% less than US in-house hiring. Volume discounts for 3+ hires; enterprise pricing for 10+. $0 setup fees. $0 replacement cost if a hire does not work out. ### What is Edge Edu? Edge Edu is the training platform every Edge hire must complete. Industry-specific training on EHR systems (Epic, Dentrix, AMS360), HIPAA, and workflows. 2–4% pass rate, 85% minimum score. Ensures talent are fluent in leading platforms before Day 1. ### What is Bring Your Own Talent (BYOT)? BYOT lets you use Edge infrastructure for talent you already have — from Upwork, LinkedIn, or a referral. Edge provides campus workspace, equipment, payroll, compliance, IT, HR, and training. One flat fee. No recruiting needed. ### What is the Edge replacement guarantee? Every Edge hire comes with a full replacement guarantee. If it doesn't work out, Edge replaces them from the pre-vetted marketplace at $0 cost, 7-day average turnaround, with structured knowledge transfer. ### Is there a cost to become an Edge partner? No. The Edge Partner Program is free to join. Partners earn ongoing commission for customers referred. ### How quickly can Edge place a hire? Average placement is 7 days from discovery to hire. DHR Health achieved 15-day time-to-hire when scaling to 75 hires. ### Where do Edge professionals work? Edge professionals work from physical Edge campus facilities in the Philippines — not from home. Each campus has dedicated workstations, backup power, redundant internet, biometric access, and 24/7 security. Campuses are within 1 hour of every hire. ### Are the ROI calculator savings estimates realistic? Yes. The calculator uses conservative assumptions based on Bureau of Labor Statistics salary data and standard employer cost multipliers. The 65–70% savings figure is consistent with what actual Edge clients report. If anything, the calculator underestimates savings because it does not fully account for management time, productivity during vacancy, or the compounding cost of turnover. ### Where do Edge cost savings come from? Three factors: cost-of-living differential (Philippines vs US), shared infrastructure at scale (campus, equipment, IT systems shared across Edge professionals), and standardized employment systems (payroll, benefits, compliance handled at scale). Edge professionals receive competitive local compensation with full benefits — the model is about efficient infrastructure, not paying people less. ### How does Edge compare to in-house hiring? Edge saves 60–70% versus US in-house hiring. In-house costs include base salary, benefits (~20%), payroll taxes, equipment, recruiting (amortized), management overhead, workers comp, compliance risk, and turnover costs. Most practices underestimate true per-employee cost by 30–50%. Edge provides a flat monthly fee with everything included. ### How does Edge compare to virtual assistant companies? VA companies use contractors working from home on personal devices. Edge provides dedicated, full-time employees on secured campuses with managed hardware, HIPAA compliance, Edge Edu certification, and a replacement guarantee. Edge talent are platform-certified before Day 1; VA firms provide no training. ### What software and systems does Edge talent know? Medical: Epic, Athenahealth, eClinicalWorks, NextGen, Kareo, Cerner. Dental: Dentrix, Eaglesoft, Open Dental. Insurance: Applied Epic, HawkSoft, AMS360. Accounting: QuickBooks, Xero, NetSuite. Clearinghouses: Availity, Change Healthcare, Trizetto. ### Is there a minimum commitment or long-term contract? No. Edge does not require long-term contracts. You can cancel anytime. No payment until you hire. 97% retention and 500+ customers are the result of performance, not lock-in. --- ## Customer outcomes and case study summaries ### DHR Health DHR Health — one of the largest physician-owned health systems in the U.S. (120+ locations) — scaled from 3 Edge hires to 75 across 13 departments in 3 years. Results: $1.2M saved annually, 97% retention rate, 15-day time-to-hire (versus 49-day industry average). Total savings as of Dec 2024: $3,656,640. ### George Petersen Insurance George Petersen Insurance uses Edge for administrative staffing. Quote: "When the Edge talent starts working in EPIC, there's very little we have to show them." Scaled from one trial hire to 6 hires with 51% faster recruiting. ### Aggregate customer data - 500+ businesses served - 1,000+ professionals placed - $50M+ saved for customers - 97% retention rate - 97% of customers were first-time remote hirers --- ## Industries served - **Healthcare** — Medical offices, clinics, hospitals. Roles: medical assistants, scribes, billers, receptionists, prior auth coordinators. - **Dental** — Practices, DSOs, groups. Roles: insurance coordinators, billing specialists, receptionists, treatment coordinators. - **Insurance** — Agencies, MGAs, carriers. Roles: CSRs, underwriters, claims processors, FNOL reps. - **Accounting** — Roles: bookkeepers, AP/AR specialists, tax prep assistants. --- ## Certifications and compliance - **HIPAA** — BAA signed before Day 1 - **SOC 2 Type II** — Independently audited - **ISO 27001** — Information security management - **GDPR** — Data Processing Addendum available --- ## What's included in Edge pricing (per professional) Full-time dedicated professional (40 hrs/week) | Edge Edu training (industry + EHR fluency) | Enterprise equipment (laptop, monitor, headset, webcam) | Secured campus workspace (dual ISP, backup power, biometric access) | HIPAA compliance (VPN, encryption, access controls) | Employer of Record (payroll, benefits, taxes, HR) | Dedicated relationship manager | On-site IT support (IT Bar at every campus) | Ongoing Edge Edu training | Replacement guarantee ($0 cost) --- ## Links (see llms.txt for full navigation) ### Core - Main: https://onedge.co - About: https://onedge.co/about-us - Why Edge: https://onedge.co/why-edge - How It Works: https://onedge.co/company/how-it-works - Pricing: https://onedge.co/pricing - ROI Calculator: https://onedge.co/resources/roi-calculator - Book a Demo: https://onedge.co/book-a-demo - Hire Now: https://onedge.co/hire-now - Trust & Security: https://onedge.co/trust - Legal: https://onedge.co/legal ### Industries - Healthcare: https://onedge.co/industries/healthcare - Dental: https://onedge.co/industries/dental - Insurance: https://onedge.co/industries/insurance - Accounting: https://onedge.co/industries/accounting ### Platform & Services - Edge Campus: https://onedge.co/services/services-campus - Edge Edu: https://onedge.co/services/services-edu - Edge Compliance: https://onedge.co/services/compliance - Edge IT: https://onedge.co/services/services-it - Edge Platform: https://onedge.co/services/platform - Relationship Managers: https://onedge.co/services/relationship-managers - Replacement Guarantee: https://onedge.co/services/guarantee - BYOT: https://onedge.co/services/byot ### Comparisons - Compare: https://onedge.co/compare ### Resources - Blog: https://onedge.co/blog - Trust & HIPAA: https://onedge.co/trust#hipaa - Case Studies: https://onedge.co/case-studies - Reports: https://onedge.co/reports - Webinars: https://onedge.co/webinars ### Optional - Customer Outcomes: https://onedge.co/outcomes - Talent: https://onedge.co/talent - Enterprise: https://onedge.co/enterprise - Partners: https://onedge.co/partners