Overview

Building a workforce for your agency has become a hassle of its own. With growing setbacks during the pandemic, such as downsizing, navigating remote work, and lockdowns – companies were faced with a completely new way of operating. Additionally, a growing pain that has taken over the nation has been that of worker shortages. With more jobs open than people willing to take, businesses have been left to struggle with this new shift in employment trends.

This has caused many agencies to adopt short-term solutions such as hiring unreliable Virtual assistants to help with the workload. But what if I told you there was a better and more efficient way to tackle this problem?

Virtual assistants – short term solution

To break down for you why recruiting VAs can cause your agency more harm than good. Virtual Assistants lack proper communication skills whether it be written or oral. This is a necessary skill while working at an insurance agency where you might have to do front desk work too. Similarly, with virtual assistants, you have to get them accustomed to your agency and train them for all the back-end tasks you require. You have to pay to train them without the guarantee that they’ll be a good fit for your agency in the long run. Thirdly, it’s no secret that VA’s are not retainable. Why have an assistant who leaves you high and dry in the first place? And lastly, hiring a remote employee can give them access to your agency and customer information. VA companies aren’t very transparent about their security processes which can lead to a data breach you may not recover from. Thus, virtual assistants are a very temporary and unreliable fix for your recruitment issue. 

Edge – the long-term solution!

Instead of hiring virtual assistants to help with your backend tasks, with Edge, you can build an entire global team of our talented ambassadors dedicated to your backend workload. A team of remote employees that are fully trained with guaranteed retention and no security threat. At Edge, we go beyond the efforts of most companies to ensure that your privacy is never compromised. With over 700 system security settings in place, we follow a rigorous protocol to keep our clients at ease.

Edge helps insurance agencies in the United States and Canada to build remote international teams. Almost 98% of all our Edge employees are college graduates and unless candidates fit our description of a perfect match, we do not go ahead with the recruitment process. Additionally, we handpick resumes of the candidates that we feel your agency needs, and then we forward them to you. Our training process includes learning about your agency through 1:1 sessions so that we’re able to tailor our training unique to your business. We also request a form from you that lists down all the important details regarding your phone provider, AMS (Agency Management System), chat apps, email provider, and carriers, to add to our training program.

 Not only this but Edge offers you this solution at a 70% less cost than your average employee. We follow a Talent as a Subscription model which means you only pay a flat monthly fee for an employee compared to the staggering amounts that add up when it comes to hiring locally.