FacebookFrequently Asked Questions — Edge

Frequently asked questions

  • How do you recruit your remote employees?

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    Finding the right talent is our most important objective, and we settle for nothing less than hiring the highest quality talent. As such, we invest a great deal in our recruitment efforts. Our global recruitment team is constantly sourcing for high-quality talent in all the markets where we have a presence. We have also made invaluable relationships with some local universities, enabling us to source from a highly educated talent pool.Our vetting process includes multiple steps to ensure only the best candidates get accepted into our talent network. First, candidates must undergo rigorous English screening to ensure perfect fluency. From there, they undergo an assessment including three tests covering hard and soft skills. Our vetting process is so rigorous that less than 2% of applicants get accepted into our global talent network.
  • Where are your remote employees located?

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  • Do all your remote employees speak English fluently?

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  • Can they speak any other languages?

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  • What kind of training do they receive?

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  • Do I get the same remote employee every day?

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  • How do timings work? What does full-time mean?

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  • What hours do they work?

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  • Can I hire a remote employee on a part-time basis?

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  • Can I ask my remote employee to work overtime on nights and weekends?

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  • Where does my remote employee work - at home or in an office?

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  • How does my remote employee answer the phones in the office?

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  • Who supplies my remote employee with electronic equipment like a computer and headset?

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  • Speaking of security, what else do you do to protect my information?

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  • How do I communicate with my remote employee?

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  • How can I trust my remote employee with private or sensitive information?

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  • How does Paid Time Off (PTO) work for your remote employees??

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  • How does sick leave work for your remote employees?

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  • Can I get a temporary replacement when my remote employee takes time off for sickness or goes on vacation?

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  • How do labor laws work?

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  • Who handles benefits?

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  • How do remote employees get paid?

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