“We are beyond pleased with Edge and our Associate. Their Associates are performing at levels you can’t find elsewhere.”
Laura Yost
VP of Operations, Knippenberg Insurance
Areas of Expertise
Our Customer Service Representatives can assist you with various front and back-office tasks.
Inbound & Outbound Phone Calls
Quotes & Renewals
Customer Service
Claims
Marketing / Social Media
Data Entry
Meet some members of our global talent network.
Adelheid Danielle Decruz
Client Relations Executive
Insurance
Muhammad Arsalan
Client Relations Senior Associate
Insurance
Rida Zainab
Client Relations Associate
Insurance
The Knowledge Center
Read our latest insights on the trends transforming the future of insurance.
Our Process
Stop spending time sifting through resumes, endlessly interviewing candidates, and wasting hours on tedious HR admin work.
1
Tell us about your business and staffing challenges.
What’s working? What areas are you struggling in? The more we know, the better!
2
We match you with hand-picked candidates.
Using our proven talent matching approach, we will find the best candidates from our global talent marketplace that meet your needs and then introduce you to them.
3
They join your team.
We help you onboard your new team member so that they integrate into your practice’s culture, processes, and tools - just like an in-house employee.
Proud Partner of these Leading Organizations
Customized Training
We understand how important it is for you to hire exceptional people as your Customer Service Representatives as they’re often the first impression your clients will have of your agency. That’s why we invest in Open Academy, our proprietary training program that all candidates must graduate from before being accepted into our global talent network.
Week 1
Insurance Basics
Understanding Personal Lines
Personal Lines CSR Support Cycle
Week 2
Insurance Carrier Training
Understanding Commercial Lines
Commercial Lines CSR Support Cycle
Week 3
Service Request Emails
Situational Phone Call Practice
AMS Training
Week 4
Hands-on Agency Tasks Practice
ACORD Forms
Assessments