VP of Operations, Knippenberg Insurance
Our Customer Service Representatives can assist you with various front and back-office tasks.
Client Relations Executive
Insurance
Client Relations Senior Associate
Insurance
Client Relations Associate
Insurance
Read our latest insights on the trends transforming the future of insurance.
Stop spending time sifting through resumes, endlessly interviewing candidates, and wasting hours on tedious HR admin work.
What’s working? What areas are you struggling in? The more we know, the better!
Using our proven talent matching approach, we will find the best candidates from our global talent marketplace that meet your needs and then introduce you to them.
We help you onboard your new team member so that they integrate into your practice’s culture, processes, and tools - just like an in-house employee.
We understand how important it is for you to hire exceptional people as your Customer Service Representatives as they’re often the first impression your clients will have of your agency. That’s why we invest in Open Academy, our proprietary training program that all candidates must graduate from before being accepted into our global talent network.
Week 1
Insurance Basics
Understanding Personal Lines
Personal Lines CSR Support Cycle
Week 2
Insurance Carrier Training
Understanding Commercial Lines
Commercial Lines CSR Support Cycle
Week 3
Service Request Emails
Situational Phone Call Practice
AMS Training
Week 4
Hands-on Agency Tasks Practice
ACORD Forms
Assessments