Privacy Policy

Welcome to onedge.co (the “Edge Platform”), which is owned and operated by Edge Services & Solutions LLC and our affiliated entities (“Edge”, ”Company”, ”we” or”us”). We respect your privacy and are committed to protecting it through compliance with this Privacy Policy.

This Privacy Policy describes and governs the manner in which we collect, use, maintain and disclose information about you when you download, install, register with, access, or use the Edge Platform and our other online services (collectively, the ”Services”).

Please read this Privacy Policy carefully before you start to use the Services. By accessing and/or using the Services, you accept and agree to be bound and abide by this Privacy Policy and our Terms of Service available at https://onedge.co/terms (the ”Terms of Services”) incorporated herein by reference and to comply with all applicable laws, rules and regulations (collectively,”Applicable Law”). If you do not want to agree to this Privacy Policy and the Terms of Service, you must not access or use the Services.

Personal Information

We may collect personal information from you in a variety of ways, including the following key categories and types of personal information:

• General personal information: Name, username and password used as login credentials, address, email address and phone number, date of birth, and any other personal information requested by our team to comply with applicable laws.
• Professional or employment-related information: Professional or employment information shared by you, including positions you have held, previous employers, and your past educational experience.
• Information you upload: Any content you provide or upload using our Services.
• Information about your transaction: We will collect information from use of the Services and information related to the fees we charge for use of our platform, including information you provide to us when you use our website and/or other online services to purchase our Services, including but not limited to general transaction details and timing related to your transaction.
• Geolocation data: The general region or area from which you access our Services.
• Internet or other online activity: Referral channels that led you to our Services, browsing and click history, device information, browser information, operating system information, IP address, page views, button clicks, and information about how you navigate our Services.
• Inferences: We may make inferences based on the information we collect.
• Information from public sources: We may obtain information about you and your business or project on the internet or through offline sources and other public or commercial sources.

How We Use Collected Information

We may collect and use your personal information for the following purposes:

• To provide and improve customer service: We use your contact information to answer your questions and respond to your requests and inquiries, provide you technical support, notify you of changes to the Services, and maintain and improve functionality of our Services.
• To provide the Services: We use personal information to provide you the Services. For example, we may use your personal information to enable academic and other professional associates or referees to create reference letters using our Services.
• For analytical purposes: We use aggregated information collected detailing your internet activity, browsing history and geolocation data to analyze preferences, trends and statistics relating to the usage of our Services. We may also use your activity on our Services in an aggregate way in order to improve our Services. We may also use your information to protect the Company, our Services and our website, and to prevent fraud, theft and misconduct.
• For relevant updates, marketing and promotional purposes: We use your contact information, employment-related information, other personal information and various inferences described above to send you relevant articles, blog posts, newsletters, podcasts, offers, products and other information we think may be relevant to you and to notify you of changes to this Privacy Policy. We may also use information about your use of our Services in an anonymized and aggregate way to analyze trends and statistics and to promote and market our Services.
• To ensure compliance: We use your personal information to enforce and comply with the law, including to conduct an investigation, to protect the property and rights belonging to us or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity.

How We Collect Your Personal Information

We collect personal information from the following sources:

• Directly: We collect personal information directly from you. When you register for the Services, submit information in an online form, request information from us, upload content to the platform, or otherwise communicate with us or our support personnel, you may provide us with information, for example, your name, email address, and personal information you wish to be included in a reference letter. By providing us with this information, you consent to your information being collected, used, disclosed, processed and stored by us in accordance with this Privacy Policy.
• Passively: We and our service providers collect personal information from you passively from the internet and other automatic data collection tools, such as cookies and web beacons, which are summarized below:
  • Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.
  • Web Beacons: Pages of our website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

  • Tracking Tools: We use the following tracking tools:

    • Google Analytics and Adwords: We use Google tools such as Google Analytics and Google Adwords to understand how users use our website. These analytics service providers use cookies or other tracking technologies to help us analyze how users interact with and use our Services, compile reports about activity on our website, and provide us other services. The technologies may collect information such as your IP address, time of visit, whether you are a return visitor, any referring website, general location, and other information. Google Analytics provides an opt-out for its tool here.
    • Heap: We use services provided by Heap Inc. (“Heap”) to monitor how users interact with our Services for the purposes of improving and understanding the nature of how users use our products. Heap may collect anonymous data on our users’ interactions within our website, which includes pages users visit, how users interact with our website, and users' IP address and users' device information (device model, operating system, and version). For further details, please see Heap's privacy policy at https://www.heap.io/privacy.
    • Other tracking tools: We may deploy other automatic tracking tools in the future. Similar to the tools we currently use, such future tracking tools will track data about our visitors only in the aggregate and on an anonymized basis and will not reveal personal information about you.
• For analytical purposes: We use aggregated information collected detailing your internet activity, browsing history and geolocation data to analyze preferences, trends and statistics relating to the usage of our Services. We may also use your activity on our Services in an aggregate way in order to improve our Services. We may also use your information to protect the Company, our Services and our website, and to prevent fraud, theft and misconduct.
• For relevant updates, marketing and promotional purposes: We use your contact information, employment-related information, other personal information and various inferences described above to send you relevant articles, blog posts, newsletters, podcasts, offers, products and other information we think may be relevant to you and to notify you of changes to this Privacy Policy. We may also use information about your use of our Services in an anonymized and aggregate way to analyze trends and statistics and to promote and market our Services.
• To ensure compliance: We use your personal information to enforce and comply with the law, including to conduct an investigation, to protect the property and rights belonging to us or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity.

When We Share Your Personal Information with Third Parties

• With the consent of the user: We may share your personal information with third parties with your consent or as requested by you, or in connection with interactions you engage in through the Services.
• In connection with payments: We use a third-party payment service provided by Stripe, Inc. (“Stripe“ ), to process all payments made through the Services, and for related analytics and business services. If you make a payment through the Services, you will receive an email confirmation automatically generated by stripe.com. Any personal information, including credit card and other payment information, that you provide through Stripe’s website may be collected by Stripe and by us for purposes of processing the payment, and will be subject to Stripe’s privacy policy. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. We have no control over, and shall not be responsible for, Stripe’s use of information collected through Stripe’s website. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE COLLECTION AND USE OF INFORMATION THROUGH STRIPE’S WEBSITE OR STRIPE’S PRIVACY OR INFORMATION PRACTICES. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
  
  We also use Plaid Inc. (Plaid ), to facilitate communication between your bank and credit card provider for purposes of facilitating transactions made through the Services, and for related analytics and business services. Any personal information, including credit card and other payment information, that you provide through Plaid’s website may be collected by Plaid and by us for purposes of processing the payment, and will be subject to Plaid’s privacy policy. Plaid collects identifying information about the devices that connect to its services. Plaid uses this information to operate and improve the services it provides to us, including for fraud detection. We have no control over, and shall not be responsible for, Plaid’s use of information collected through Plaid’s website. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE COLLECTION AND USE OF INFORMATION THROUGH PLAID’S WEBSITE OR PLAID’S PRIVACY OR INFORMATION PRACTICES. You can learn more about Plaid and read its privacy policy at https://plaid.com/legal/#consumers.
• With service providers who take action on our behalf: For example, we may share general personal information with third-party service providers to facilitate the usage of our Services or we may share information with vendors and contractors who conduct email marketing for us or who assist us with developing and providing the Services and customer support. Such service providers may reside outside the United States and in countries that may not provide the same level of protections as the laws of the United States.
• To comply with applicable law: We may share your information with the appropriate authorities without your consent if we believe disclosure is in accordance with, or required by, any applicable law, including in response to lawful requests by public authorities to provide information to deter and combat fraud, money-laundering, securities violation, data and privacy breaches or for other legal purposes.
• To protect the rights and property of the Company: We may also share your personal information with third parties to protect the property and rights belonging to us or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, fraudulent, unethical or legally actionable activity.
• In connection with sale of the Company: In the event of a reorganization, merger, or sale we may transfer your personal information we collect to the relevant third party.

Third-Party Links and Websites

Our Services may contain advertising, links or other content from the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties and we use third-party payment processors to facilitate all payments between users of our Services (collectively, the “Third-Party Platform”). We do not control the content or links that appear on these Third-Party Platforms and are not responsible for the practices employed by such Third-Party Platform. In addition, these Third-Party Platforms may have their own privacy policies and customer service policies. Browsing and interacting on any of these Third-Party Platform, are subject to such Third-Party Platform’ own terms and policies.

Our Content on Third-Party Platform

Our Services may be provided on or hosted on a third-party platform or otherwise make use of Third-Party Platform. We do not control the content or links that appear on these Third-Party Platform and are not responsible for the practices employed by such Third-Party Platform. Your browsing and interacting on any of these Third-Party Platform are subject to such Third-Party Platform’ own terms and policies. Any visit you make to those other services is at your own risk. Such third parties’ use of any information you share is governed by the third party’s privacy policy. The Services may also use third-party service remarketing services to advertise to previous visitors to the Services on such Third-Party Platform. Such third parties may use tracking technology (e.g., cookies) to serve ads to you based on your past activity on our Services and other websites and applications, subject to their own privacy policies.

Your Choices

You have certain choices on how we treat your personal information, described below:

• Modifications to Personal Information: You may review and request modifications to your personal information by editing your profile directly on our website or by contacting us at [email protected] Please note that Personal Information is stored for as long as reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed. If you provide us with updated information, we will do our best to keep your information accurate and up-to-date. We will make good-faith efforts to make requested changes in any active database as soon as practicable.
• Marketing Communications: You can opt out of promotional marketing communications by unsubscribing through the Services or contacting us at [email protected]. We may give choices about other emails and communications you receive from us. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business.
• Ad Choices: Some advertisements and other content may be delivered by third-party advertising networks and advertisers that may use cookies and similar and/or your advertiser ID for mobile devices to collect and track information such as demographic information, inferred interests, aggregated information, and activity to assist them in delivering advertising that is more relevant to your interests. To find out more about third-party advertising networks and similar entities that use these technologies, see www.aboutads.info. If you would like to opt-out of such ad networks’ and services’ advertising practices, you may find a service provider (for example, www.aboutads.info/choices ) to opt out in desktop and mobile web browsers.
• Tracking Technology: You may turn off part or all of our tracking software that has been placed on your computer by following the instructions on your browser. On a mobile device, you may turn off part or all of mobile tracking through your mobile device settings. However, if you prevent the use of tracking software or tracking through your mobile device, it will be more difficult, and may be impossible, for you to use the Service or portions of the Services.
• Location and Analytics: If we use Third-Party Platform to automatically collect your personal information, such Third-Party Platform may offer you a choice to stop the automatic collection of your information. Please see our “How we collect your personal information” above with respect to our tracking tools.
• Cookies: Most web browsers are set by default to accept cookies. You can usually set your browser to remove or reject cookies. Please note if you choose to reject, this could affect the availability and functionality of our Services.

Where Your Information Is Stored

We store your information in the United States. However, we may transfer your information to our service providers who may reside in other countries.
By using the Services or otherwise providing information to us, you understand and consent to having any personal information transferred to and processed in the United States.

Information Security

We use commercially reasonable security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. However, we cannot guarantee the complete safety of your information. It is your responsibility to keep your information confidential.

How Long We Keep Your Information

We retain, store and use your information for the least amount of time necessary to fulfill the purpose for which it was collected in accordance with data retention policies and applicable law.

Our Services Are Not Intended For Children

We do not knowingly collect personal information, as defined under the Children’s Online Privacy Protection Act, directly from children under 18 years old. We do not knowingly collect information, including personal information, from such individuals. If we obtain actual knowledge that we have collected such information from children, then we will promptly delete it. If you believe we have mistakenly collected information from children listed above, please contact us at [email protected].

"Do Not Track" Policy as Required by California Online Privacy Protection Act (“CalOPPA”)

Our Service does not respond to Do Not Track (“DNT”) signals. However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

California’s Shine the Light Law

If you are a California resident, California’s “Shine the Light“ law (Civil Code Section § 1798.83) permits users of our Services to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes and to opt-out of the sharing of your personal information with such third parties. To make such a request, please send an email to [email protected].

Usage and Deletion of Personal Information

If you are not a California resident, you may request what personal information we have collected, used and disclosed about you as well as the identity of third parties to which we have disclosed your personal information. You may also request deletion of your personal information. Please note that we may not delete all of your information if:

(1) we need it to complete a service as requested by you or perform under a contract we have with you;
(2) we need such information to repair any errors to our Services or detect data security violations;
(3) we need such information to protect against fraud or illegal activity or to comply with applicable law; or
(4) we determine in our sole discretion that we need such information to protect our rights or ensure compliance with our Terms of Service.

Please note that if we delete your personal information, we may not be able to provide you the Services with the same functionality. To make any request for personal information or deletion, please send an email to [email protected].

Deidentified Information

Where we maintain or use deidentified information, we will continue to maintain and use the deidentified information only in a deidentified fashion and will not attempt to re-identify the information.

Changes to this Privacy Policy

We have the discretion to update this Privacy Policy at any time. Updates to this Privacy Policy will be posted to our website from time to time with notice provided to you via the email address we have on record. We encourage you to frequently check this page for any changes. While we may make reasonable attempts to notify you when this Privacy Policy is updated, you acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. Subject to applicable law, your continued use of our Services shall be deemed an acceptance of our revised policy

You Can Contact Us

If you have any questions about this Privacy Policy, you can email us at [email protected].