Aaila TahirSales and Services
Trained Remote Insurance CSRs for Your Agency
Scale customer support without the overhead. Hire a vetted remote insurance CSR to handle client inquiries, policy updates, and front-line service.
- Hire in under 2 weeks
- Save up to 70% in staffing costs with a virtual front-desk
- Hire confidently with a 97.3% employee retention rate
- Sign a business-level BAA with Edge before you hire
- 100% HIPAA, SOC II Type 2, ISO 27001 & GDPR compliant
- Free consultation - you don't pay anything until you hire
What Does a Remote Insurance Customer Service Representative Do?
Our remote talent can handle multiple tasks while reducing overhead costs and enhancing efficiency.
Client Inquiries
Handle coverage questions, policy updates, and client requests promptly.
Appointment Scheduling
Schedule and manage client appointments and follow-ups.
Policy Renewal Monitoring
Track renewals and support timely renewals and updates.
Paperwork & Documentation
Organize client paperwork and maintain accurate records.
Multichannel Support
Manage phone, email, and messaging with a professional tone.
Quote Assistance
Provide initial quotes and information to potential clients.
Complaint Assistance
Address client concerns and escalate when needed.
Data Entry & CRM
Keep CRM and systems up to date with client interactions.
Compliance Awareness
Follow company and regulatory guidelines in all communications.
When you hire with Edge, you're joining a proven platform. Healthcare, dental, and insurance organizations rely on Edge to scale with confidence.
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Our customers have hired over 1,000 remote talent with Edge.
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Edge has saved clients $50M+ in staffing costs - and counting.
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Over 500 businesses trust Edge with their remote staffing needs.
Trusted by 1,000+ healthcare & insurance organizations
Reduce Costs, Elevate Operations
Running an insurance operation is tough enough without the added strain of time-consuming back-office work. That's time better spent on underwriting, claims, or growing your book of business.
Delegate administrative & support tasks to your remote hires. Spend time where it matters most. With Edge, you get efficiency, speed, and a trusted partner who understands insurance workflows.
Compliance & Confidentiality? Perfected.
Insurance work involves sensitive data and strict compliance requirements. Your policyholders and partners expect their information to be handled with care and in line with regulations.
Our remote insurance talent is trained on compliance best practices and works off-site in secure environments, so you can scale your team without compromising confidentiality.
Why Hire With Edge
Solve your most pressing workforce challenges with fast, easy access to bilingual, trained talent.
Top-Tier Talent
With a 2% acceptance rate, our talent is rigorously vetted, expertly trained, and ready to excel from day one.
Risk-Free Hiring
No fees, no commitments—you only pay when you've found your perfect remote talent.
Payroll & Benefits
From recruiting to payroll, we manage the details so you can focus on running your business.
Pre-Vetted & Trained
Work with the top 1% of global remote talent, ready to deliver results from day one.
Compliance You Trust
Full compliance with HIPAA, SOC 2 Type II, ISO 27001, and GDPR.
Cost-Effective Hiring
Hire vetted remote talent at up to 70% less than typical in-house costs.
Meet Our Remote Talent
Get to know the highly skilled professionals who power businesses like yours. Our remote talent is meticulously vetted, expertly trained, and ready to deliver exceptional results from day one.
AhmadCustomer Service Rep
Lizhet SalomFNOL Representative
Your next Insurance CSR
is 7 days away
Book a Demo. We'll match you with a pre-vetted professional in 7 days. No cost, no contract.
No payment until you hire
No contract lock-in
Cancel anytime