Edge vs. BPO Outsourcing
You've probably heard horror stories about offshore outsourcing — anonymous agents, high turnover, compliance gaps, and zero accountability. That's the BPO model. Edge is something different entirely.
Edge is not a BPO
✗ What a BPO gives you
An anonymous seat in a call center. You don't choose who works your account. Agents rotate between clients. Turnover is 30-40% annually. You get a "team lead" who manages 30+ agents. HIPAA compliance is an upsell or a checkbox, not infrastructure. When quality drops, you escalate to an account manager who promises to "look into it."
✓ What Edge gives you
A named, dedicated professional who works exclusively for your practice. You interview and choose them. They work from a secured campus on enterprise equipment. They're certified through Edge Edu before they start. You get a dedicated relationship manager (not shared across 30 accounts). HIPAA compliance is built into the infrastructure — campus, equipment, network, training. When something needs attention, your RM handles it directly.
The difference isn't subtle. BPOs are built for volume — call centers processing thousands of transactions across dozens of clients. Edge is built for practices that need a real team member who knows their patients, their systems, and their workflows. The cost is similar. The experience is completely different.
Side-by-side
| Feature | Edge | Traditional BPO |
|---|---|---|
| Model | Managed talent platform — dedicated professionals | Outsourced call center — shared agent pool |
| Your team member | Named. You interview and choose them. | Anonymous. Assigned from available pool. |
| Dedication | Works exclusively for your practice | Rotates between multiple clients |
| Training | Edge Edu certified (2-4% pass rate) before placement | Generic onboarding, often minimal |
| Work environment | Secured campus with biometric access | Call center floor (often open-plan) |
| Equipment | Enterprise-grade, company-issued | Shared workstations |
| HIPAA compliance | Built-in: campus, VPN, encryption, BAA, training | Often an add-on or checkbox |
| Your point of contact | Dedicated relationship manager | Account manager (shared across many clients) |
| Turnover | 3% annually (97% retention at 12 months) | 30-40% annually (industry average) |
| Replacement | Guaranteed, $0, 7-day avg with knowledge transfer | Reassign next available agent |
| Pricing | ~$2,000/mo flat, all-inclusive | $8-15/hr per seat + compliance add-ons |
| Contract | Flexible — no long-term lock-in | Often 12-24 month minimums |
| EHR/PM systems | Certified on your specific system before start | Generic training, if any |
| Insurance industry | Applied Epic, AMS360, HawkSoft certified | Rarely available |
What $2,000/month actually includes
When you add BPO compliance packages ($200-500/mo), quality monitoring, setup fees, and the hidden cost of 30-40% annual turnover (retraining, lost productivity, errors during transitions), the real monthly cost of a BPO seat is often $2,200-$3,000+. With Edge, you get a dedicated professional — not a rotating seat — at a comparable total cost.
What prospects ask us
The offshore trust problem
Let's talk about it directly. If you've heard bad things about offshore outsourcing — or experienced them firsthand — your skepticism is earned. The traditional BPO model has real problems: anonymous agents who don't know your practice, constant turnover, language barriers, compliance gaps, and an incentive structure that prioritizes volume over quality.
Edge exists because we agree with that criticism. We built the platform specifically to fix what's broken about offshore outsourcing. The talent pool is in the Philippines (home to one of the world's largest English-speaking, college-educated workforces with deep healthcare experience), but literally everything else about the model is different.
What practices typically see
💰 65-70% cost savings vs. in-house
A US-based medical biller costs $52,000/year base salary. Add 35% for benefits, taxes, and overhead = ~$70,200/year, or $5,850/month. An Edge professional doing the same work costs ~$2,000/month all-in. That's $46,200 in annual savings per role.
📉 15-25% denial rate reduction
Dedicated billers who work exclusively on your claims catch errors that shared BPO agents miss. Practices that switch from BPOs to Edge typically see denial rates drop by 15-25% within the first 90 days as their dedicated professional learns your specific payer mix and patterns.
⏱ 40% faster A/R resolution
When one person owns your entire billing workflow instead of sharing it with 15 other clients, claims get followed up faster, denials get appealed sooner, and A/R days shrink. Practices report an average 40% improvement in A/R resolution time within 6 months.
🔄 $4,700 saved per avoided replacement
Every time a BPO agent rotates off your account, you lose institutional knowledge and productivity. With 30-40% annual turnover, that's 1-2 replacements per year. Edge's 97% retention at 12 months means your professional stays, learns, and gets better over time.
Try the Edge ROI Calculator to see estimated annual savings based on your practice size, current staffing costs, and role requirements. Most practices see full ROI within the first month. Edge ROI Calculator
See why 500+ practices chose Edge over traditional outsourcing.
Get My Free Consultation →Frequently asked questions
Your team. Not a call center.
Get a dedicated, certified healthcare professional working exclusively for your practice — from a secured campus, at 65% less than in-house.
Get My Free Consultation →