Edge vs. In-House Hiring

Edge professionals are college-educated healthcare specialists — many with nursing degrees and years of US healthcare billing experience. They're certified through Edge Edu on your specific EHR/PM system before they start (only 2-4% of applicants pass). They work full-time, exclusively for your practice, from a secured campus with enterprise equipment and dual ISP internet. The work quality is the same or better — because they're specialists focused solely on billing, not splitting time between front desk, phones, and patient intake like many in-house billers.

Edge averages $2,000/month per professional, all-inclusive. That covers salary, benefits, enterprise equipment, secured campus, HIPAA compliance, certification, and a dedicated relationship manager. A US-based medical biller costs $52,000/year in base salary alone — add benefits, payroll taxes, equipment, office space, training, and management overhead and you're looking at $70,000-$85,000/year ($5,800-$7,100/month). Edge saves 65-70% on total staffing cost.

Edge professionals work your hours. Whether you need 8am-5pm Eastern, Pacific, or any US time zone, your team member is working when your practice is open. Many practices actually prefer the flexibility — some have their Edge professional start 1-2 hours before the office opens to clear overnight faxes, denials, and EOBs so the day starts clean.

You interview and choose your Edge professional yourself — just like any hire. They work from a secured Edge campus (not their home), on company-issued equipment, with biometric access and HIPAA-grade security. Your dedicated relationship manager provides regular performance updates and is your single point of contact for any issues. Many practice owners say they feel more connected to their Edge professional than to in-house staff who call in sick regularly.

Edge guarantees replacement at zero additional cost with an average 7-day turnaround, including structured knowledge transfer. Compare that to replacing an in-house hire: 3-6 weeks to recruit, 2-4 weeks to onboard, plus $4,700+ in direct replacement costs. With Edge's 97% retention at 12 months, replacement is rare — but you're always covered.

More compliant than most US offices. Edge provides secured campus facilities with biometric access, enterprise-grade equipment (company-issued, never personal), HIPAA-grade VPN and encrypted connections, BAA execution, and ongoing compliance training. Every professional works from a controlled facility — not a home office where family members might see a screen, or a coffee shop on an open WiFi network.