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Insurance3+ yrs experience
Alfredo A.
About
Customer service professional with over three years of experience supporting US and UK clients at companies like Turo and GoDaddy. Specializes in handling billing inquiries, sales support, and web domain assistance using CRM platforms, Slack, and Microsoft Teams. Focused on delivering efficient solutions and maintaining high customer satisfaction, with recent certifications across personal and commercial insurance lines.
Skills
Customer service phone callsSales callsBilling inquiriesAdministrative tasksBookkeepingPersonal lines supportCommercial lines supportDNS configuration & domain supportEmail & ticket triage
Tools & Platforms
TravelersOutlookZoomDiscordSlackMicrosoft Teams
Work History
Customer Service SpecialistJan 2025 – Mar 2026
GoDaddy
- Delivered customer support and identified sales opportunities with tailored recommendations.
- Advised customers on domain, website, and email solutions for their business.
- Configured and troubleshot DNS settings for proper resolution and connectivity.
Customer Experience AgentJun 2023 – Oct 2024
Turo (via Teleperformance)
- Handled 50+ daily phone interactions across the rental journey.
- Resolved up to 30 post-travel cases per day — charges, disputes, fees, refunds.
- Validated and approved vehicle inspection forms to enable platform listings.
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Certifications
- Personal Lines Coordinator (Self-Serve)Edge Edu · 2025
- Commercial Lines Coordinator (Self-Serve)Edge Edu · 2025
- Insurance Policy Service Specialist (Self-Serve)Edge Edu · 2025
- Edge Education — InsuranceEdge Edu · 2025
Education
- Bachelor of EngineeringUniversidad Tecnológica del Perú · 2027
Languages
SpanishEnglish