Angelo C.
About
Angelo has extensive experience in customer service, serving as an interpreter, virtual receptionist, and medical assistant since 2022. Throughout his career in the healthcare sector, he has collaborated effectively with primary care physicians, insurance providers, health plans, and government entities. As a virtual receptionist, he successfully managed high-volume environments, handling 50 to 60 calls daily and performing specialized tasks such as insurance eligibility verification. Angelo is proficient in EMR systems, specifically Dentrix Ascend, and is known for his strong technical aptitude and ability to master new software quickly.
Skills
Tools & Platforms
Work History
- Used Vonage to handle ~50 outbound and inbound calls daily for scheduling and patient questions.
- Organized doctor schedules in Google Calendar and Dentrix Ascend.
- Confirmed patient authorizations and insurance eligibility.
- Triaged inbound email to the right department.
- Provided real-time English/Spanish medical interpretation across video and audio platforms.
- Facilitated provider–patient communication across multiple specialties.
- Maintained strict HIPAA compliance on every session.
- Coordinated internally via Slack and Deputy.
- Delivered accurate real-time English/Spanish medical interpretation over audio.
- Supported provider–patient communication across multiple specialties.
- Worked under strict confidentiality and HIPAA standards.
- Audio-based English/Spanish medical interpretation across specialties.
- Followed HIPAA-aligned workflows.
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Certifications
- Edge Education — MedicalEdge Edu · 2025
Education
- Academic PercussionUniversidad Nacional de Música · 2018