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Dental1+ yrs experience
Areeba A.
About
HIPAA-certified Dental Surgery graduate with nearly 2 years supporting US-based dental practices and 3 years of customer service and administrative experience. Specializes in insurance verifications, patient scheduling, claims management, AR follow-ups, and revenue cycle management. Hands-on with Open Dental, Eaglesoft, Weave, Flex Dental, and Vyne Trellis. Manages 25+ daily insurance verifications and 20–30 patient interactions per day, with a focus on accurate data entry, denial resolution, and patient-focused administrative support across US time zones.
Skills
Insurance eligibility verificationClaims management & submissionClaims follow-up & denial managementAccounts Receivable (AR) follow-upsRevenue cycle managementAppointment scheduling & reschedulingPatient intakeAppointment confirmationsInbound & outbound patient callsEHR/PMS documentation
Tools & Platforms
Open DentalEaglesoftVyne TrellisWeaveFlex DentalCarestackAvailityDelta DentalBlue Cross Blue ShieldCignaAetnaMetLifeHumanaUnitedHealthcareUnited ConcordiaMedicareMedicaid
Work History
Insurance CoordinatorJan 2026 – May 2026
Integrative Dental (Elkridge, US)
- Managed dental insurance claims on Vyne Dental and Eaglesoft — follow-ups, denials, and resolution of unpaid claims.
- Followed up on 20+ unresolved AR-aging claims daily with payers to ensure timely resolution.
- Resolved claims across Delta Dental, Cigna, MetLife, Aetna, BCBS, Guardian, Principal, UHC, and United Concordia.
- Tracked claims and reconciled payments to reduce outstanding AR balances and improve claim turnaround.
- Updated patient charts with verified insurance, resubmitted claims, and documented benefit breakdowns in Eaglesoft.
Patient Intake & Insurance CoordinatorApr 2025 – Aug 2025
Vagenas Dental Clinic (Brockton, US)
- Handled 25–35 inbound calls daily — scheduling, rescheduling, lab coordination, and billing questions.
- Verified 20+ insurances daily via MassHealth, Delta Dental, Cigna, DentaQuest, Aetna, MetLife, BCBS, UHC, GEHA, and Availity.
- Calculated copays, coinsurance, and balances; placed 20+ outbound confirmation calls daily.
- Built treatment plans with dental codes in Eaglesoft and attached treatment/service items to appointments.
- Maintained patient demographics, insurance details, and prior authorization status in Eaglesoft.
Insurance CoordinatorAug 2024 – Feb 2025
Parkway Family Dental (Columbus, US)
- Verified ~25 dental insurance plans daily via Availity, Delta Dental, Cigna, MetLife, Aetna, UHC, Guardian, and Sun Life.
- Ordered EOBs and benefit fax-backs, then updated benefits, claims addresses, and procedure histories in Open Dental.
- Made 10–15 outbound calls daily to walk patients through out-of-pocket costs and update insurance info.
- Logged frequencies, benefit breakdowns, and communication notes in Open Dental for accurate, auditable records.
- Managed confirmations via Vyne and Flex and attached supporting docs (X-rays, EOBs, periodontal charts) to 25–30 claims weekly.
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Certifications
- Patient Intake Coordinator (Self-Serve)Edge Edu · 2025
- Health Insurance Coordinator (Self-Serve)Edge Edu · 2025
- Billing Coordinator (Self-Serve)Edge Edu · 2024
Education
- Bachelor of Dental Surgery (BDS)Bahria University Health Sciences Campus, Karachi · 2022
Languages
English