Booked and showing up: Winning strategies to keep patients on your schedule
No-shows and last-minute cancellations cost dental practices real money — and delay care patients actually need. But the gap between a booked schedule and a full one isn't random. It's fixable.
In this session, Angela Davis Sullivan walks through the practical systems, communication strategies, and verbal skills your team can put to work immediately. From building genuine patient commitment on the phone to handling the chronic no-show conversation, this is a playbook — not a theory.
Watch the recording and walk away with tools your whole team can use starting tomorrow.
Our speakers
Angela Davis Sullivan
Dental Practice Coach, Speaker & Published Author
Angela is a powerhouse in dental practice growth with 30+ years of hands-on experience — from chairside to the C-suite. A dynamic speaker, published author, and trusted voice in top industry publications, she helps dental teams and leaders build strong systems, grow confident leaders, and turn scheduling chaos into clarity. Her approach: practical, direct, and grounded in what actually works.
Zach Johnson
Marketing & Communications Manager — Edge
Zach leads marketing and communications at Edge, helping dental and healthcare practices understand how the right workforce infrastructure can eliminate the operational drag that leads to burnout, missed revenue, and scheduling chaos.
Highlights
- Why nearly 40% of patients have dental fear — and what you can say on the phone to keep them from chickening out
- Value statements, pre-framing, and micro-agreements: the verbal toolkit that turns a soft yes into a real commitment
- How to use technology layered with personalized outreach to confirm without annoying your patients
- How to have the tough conversation with your chronic no-show — before they eat up another slot
- Deposit policies, cancellation fees, and written agreements: what works, what's unenforceable, and how to present it