Expanding Administrative Capacity without Adding Headcount
Three in four healthcare leaders now call administrative workload high or extremely high, and 69% of clinical staff spend more than 10 hours a week on admin work instead of patient care. More than half of the practices already trying to fix it, through hiring, outsourcing, or new tools, are still stuck with the same backlogs.
In this on-demand session, Edge's Eddie Chen unpacks new survey data on why the old fixes — more overtime, another local hire, more tools — don't hold up, while Houston practice owner Dr. Juarez shares how she rebuilt her own workflow around two dedicated Edge Talent who now handle the bulk of her clinical admin work, from scribing to prior authorizations. Four and a half years in, she calls it the biggest change she's made to how her practice runs.
Our speakers
Dr. Jyothi Mamidi Juarez
Practice Endocrinologist
Dr. Juarez has run her own endocrinology practice in the Houston, Texas area for more than a decade. After years of turnover and training costs with in-office staff, she restructured her practice around two dedicated Edge Talent members, who now handle scribing, prior authorizations, insurance verification, and patient messaging. She has worked with Edge for four and a half years.
Eddie Chen
VP of Customer Success, Edge
Eddie Chen leads customer success at Edge, working directly with healthcare practices to stabilize and scale their operations. He presented Edge's 2026 research report, The Silent Bottleneck: Why Healthcare Can't Move Patients Faster, based on a survey of more than 250 senior healthcare leaders.
Highlights
- New Edge research surveyed 250+ senior healthcare leaders and found 76% now call administrative workload high or extremely high, with more than half facing backlogs weekly or daily
- Why 69% of clinical staff spending 10+ hours a week on admin work is becoming a compliance and documentation risk, not just a productivity problem
- One Houston practice owner's account of running roughly 80% of her clinical administrative work through two dedicated team members, including scribing, prior authorizations, and insurance verification
- Why local hiring alone hasn't closed the gap: 56% of practices still report ongoing backlogs even after hiring, outsourcing, or adding new tools
- The compliance backbone behind it: ISO 27001 and SOC 2 Type II certification, encrypted device controls, and signed business associate agreements