DHR Health’s Challenge: Staffing Shortages & Operational Inefficiencies
DHR Health, a leading South Texas medical system with 133 locations, 700 physicians, and 1,200 nurses serving 1.4 million patients, faced a growing challenge: maintaining efficiency and quality patient care amid staffing shortages. Their clinics needed skilled administrative professionals to manage scheduling, patient coordination, and billing, but finding and retaining in-person staff was becoming increasingly difficult.
Without the right support, front-desk bottlenecks, unanswered calls, and administrative inefficiencies started affecting patient satisfaction and clinic performance.
The Edge Solution: Remote Talent Tailored for Healthcare
DHR Health partnered with Edge to integrate three highly trained remote professionals into their administrative teams. Edge’s remote talent seamlessly took over key roles, including:
- Front Desk Support: Handling patient scheduling, follow-ups, and inquiries.
- Medical Billing & Claims Processing: Ensuring smooth financial operations.
- Call Management: Reducing hold times and improving patient response rates.
Edge’s unique vetting process ensured that DHR Health’s remote employees were not only highly skilled but also aligned with the clinic’s operational needs and technology.
The Business Results: Improved Efficiency & Patient Experience
Since implementing Edge’s remote talent solutions, DHR Health has seen measurable improvements across its clinics:
✅ 75 Remote Professionals Placed – Across 13 different hospital and clinic departments
✅ 100 Shortlisted Candidates – Ensuring quality and quick scalability
✅ $900K in Annualized Cost Savings – Through a more sustainable administrative staffing model
✅ 15-Day Average Time to Hire – Versus the 49-day industry average, saving 4.5 years of manpower vacancy
✅ 97% Retention Rate – Outperforming the 80% industry average, ensuring staff continuity and reduced churn
✅ 30% Increase in Patient Call Answer Rates – Reducing wait times and improving patient satisfaction
✅ Faster Patient Check-In & Scheduling – Streamlined processes, leading to better patient flow
✅ Higher Staff Satisfaction – Reduced workload for in-clinic employees, allowing them to focus on patient care
Total Savings as of December 2024: $3,656,640
Why DHR Health Continues to Partner with Edge
By leveraging Edge’s remote talent, DHR Health has not only optimized its operations but also ensured that patients receive timely and efficient service. The flexibility and scalability of Edge’s solutions make it an ongoing strategic advantage for the healthcare system.
As DHR Health continues to grow, its partnership with Edge remains an essential part of its staffing strategy, proving that remote talent is a game-changer in modern healthcare. Discover how Edge can help your healthcare organization overcome staffing challenges and improve patient experience. Contact us today to learn more!
