Missed calls happen. If you’re a typical psychiatrist in a small psychiatry clinic, you’re probably handling everything from front-end to back-end tasks, to actually seeing patients. At best, you probably have an employee helping you out with these administrative tasks, but the volume is ever increasing and you’re losing more and more potential patients. Most commonly, however, you’re the only one in the office dealing with all these tasks and are becoming more overwhelmed by the day.
Now imagine you’re in a session with a patient and you have no one else working at your clinic, so there’s no one watching the phone. During your session with your patient, you can ignore phone calls– all in the interest of the patient that you’re dealing with–, but you would lose potential patients who want to find a doctor as soon as possible. As a psychiatry clinic, constantly attending to calls can become difficult especially if you are alone. Phone calls are the number one way customers are able to get in touch with you and missing those calls can cost you vital business.
Edge Health knows that missed calls are one of the most common pain-points for psychiatrists. One way Edge Health helps psychiatrists with this problem is through our Ambassadors. Edge Ambassadors are professionally trained employees who work for you remotely. Their duties vary from conducting front-end and back-end tasks. A major part of their job is making sure that you don’t miss any phone calls, but also billing, marketing and patient outreach.
Here’s why an Edge Health Ambassador make sense:
Attending Calls During Office Hours
The nature of your job as a psychiatrist requires you to focus on your patients and not on the phone calls that you get during appointments. Sure, you can use an answering machine, but chances are that your potential patients won’t leave a message if they are led down that route. Even worse, they might never call again. According to statistics cited in Forbes magazine, “80% of callers sent to voicemail, don’t leave messages because they don’t think they’ll even be heard.”
Your Edge Ambassador provides that human touch that will separate you from other psychiatry clinics. After all, Edge sells Talent as a Service. Our Ambassador will ensure that none of your calls are missed and that all your customers are provided with the information they require.
After-Hours Service
Gone are the days where you are unable to convert the missed calls you get after-hours into business. An Edge Ambassador will hold the fort after you close and will answer any questions customers may have, guide them through the different services you offer, and provide any information that the customer might be looking for. Think of all the business you can convert after you have someone like an Ambassador providing top-quality service to customers. After-hours support like the one which Edge Health is offering will let your customers know that you’re there for them 24/7!
Impactful Relationships
The after-hours service allows you to open new avenues for relationships with your customers. Now that your customers know that they can call your office after-hours, you are positioned to become their reliable go-to psychiatry clinic anytime they have a question about your services.
In this day and age of voicemail, emails, text messages and social media, use an Edge Ambassador to provide your customers with a human touch that so many aspects of our lives are missing at the moment!
Good Customer Service
The effects of good customer service on any business cannot be overstated. In a crowded marketplace where more and more psychiatry clinics are providing options for customers, you can separate yourself by using an Edge Ambassador to provide a personalized service for your customers. An Edge Ambassador is specifically trained to take phone calls and reply to emails. In fact, each Ambassador goes through numerous mock phone calls and emails before they even join your psychiatry clinic, ensuring that you get the best of the best.
According to a report published by Microsoft in 2017, 54% of people believed that they had higher expectations for customer service than only a year ago. Moreover, the same report also found that “96% of respondents say customer service is important in their choice of loyalty to a brand.” What both these results mean is that if you want to keep up with the higher demand of quality customer service, and want your customers to be loyal to your brand– your psychiatry practice in this case– then your customer service needs to be on point!
So, if you’re going to invest in good customer service, make sure it’s with someone like Edge, who has a successful track record of providing top-notch customer service.
