In today’s fast-paced healthcare environment, efficiency and patient care go hand in hand. Yet many medical and dental practices struggle with administrative burdens, staffing shortages, and the need for modernization. For Kwasnik Family Dental and Multnomah Orthopedic Clinic, these challenges threatened to overwhelm their teams—until they partnered with Edge. By leveraging remote talent, these practices not only improved operations but also enhanced patient experiences.
Kwasnik Family Dental: From Staffing Struggles to Seamless Operations
When Dr. Collin Kwasnik took over a 50-year-old dental practice, he inherited an outdated office with inefficient systems. Juggling modernizing operations and providing quality patient care was overwhelming, and an underperforming front-desk employee added to the strain.
Seeking a solution, Dr. Kwasnik turned to Edge. Despite never having worked with a remote employee before, he was impressed by the quality of candidates and the seamless hiring process. Edge provided a single, pre-trained remote office talent who immediately took on critical responsibilities, allowing Dr. Kwasnik and his team to focus on what they do best—caring for patients.
The Impact
The results were transformative. The Edge talent streamlined billing practices, improved accounts receivable collections, verified insurance, handled patient calls, managed social media, and even developed an in-house dental membership plan. These changes led to significant financial and operational improvements:
- 90% decrease in overdue accounts receivable (A/R) over 30 days
- New in-house membership plan developed
- 1.5 years of continued exponential growth
- Streamlined offline processes, boosting efficiency
Dr. Kwasnik couldn’t be happier:
“My Edge Talent is the best employee I have. He does anything and everything I ask for, goes above and beyond, and maintains incredibly high work ethic and quality standards.”
By integrating a single remote professional, Kwasnik Family Dental not only modernized its operations but also positioned itself for long-term success.
Multnomah Orthopedic Clinic: Enhancing Patient Communication with Remote Talent
Multnomah Orthopedic Clinic, based in Portland, Oregon, faced a different but equally daunting challenge. With a growing patient population—many over the age of 65—the clinic struggled to manage an overwhelming number of phone calls. Older patients preferred phone communication, making it difficult for in-office staff to keep up with inquiries, scheduling, and insurance verifications.
The result? Longer wait times, overworked employees, and a decline in patient satisfaction. To maintain its high level of care, the clinic needed a better way to manage its communication channels.
A Game-Changing Solution
Edge provided Multnomah Orthopedic Clinic with two highly trained full-time remote professionals to handle call flow. These remote staff members quickly adapted to the clinic’s systems and processes, allowing them to:
📞 Answer patient inquiries and schedule appointments efficiently
📑 Verify insurance information accurately
🖥️ Navigate the clinic’s EHR system seamlessly
The Results
The impact of Edge’s remote talent was immediate and measurable:
- 70% of call flow handled by Edge talent, relieving in-office staff
- 2-4 hours of daily time freed up for on-site employees
- Calls resolved in under one minute on average
- New patient registration calls reduced to just 3-5 minutes
- 15-25 patients per month reported improved service efficiency
Craig Alpard, the clinic’s Practice Administrator, praised the transformation:
“Our Edge talent brought expertise that refined our processes. Their dedication to learning and patient service has improved our overall experience. Hiring remote resources was new for us, but Edge made the process easy and successful.”
By embracing remote staffing, Multnomah Orthopedic Clinic significantly enhanced its ability to serve patients without adding to the in-office workload.
The Future of Healthcare Staffing
Both Kwasnik Family Dental and Multnomah Orthopedic Clinic highlight the power of remote staffing in solving real-world healthcare challenges. Whether it’s modernizing operations, improving financial efficiency, or enhancing patient communication, Edge’s remote talent solutions provide a scalable, cost-effective way for medical and dental practices to thrive.
With Edge, hiring globally is easier than hiring locally—giving businesses access to exceptional talent without the headaches of traditional recruitment. As more practices embrace remote staffing, the future of healthcare looks more efficient, responsive, and patient-focused than ever.
Is your practice struggling with administrative overload or patient communication challenges? Discover how Edge’s remote professionals can help you save time, reduce costs, and enhance patient care.
Get started today. Contact us to learn how Edge can help your practice run more efficiently.
