If you’re a psychiatrist, you’re probably working alone or with a minimal staff. This means that you’re constantly going back and forth between administrative tasks and seeing patients. Due to the high level of patients that a psychiatrist has to see, and the time-consuming amount of administrative work that goes along with each patient, you might be missing out on an important aspect of increasing your business: answering phone calls.
Edge Health identified this potential downfall in psychiatric offices and came up with a solution specifically catered to you. Amongst other front-end and back-end tasks, our Ambassadors make sure that they answer your phones and that you never lose business over missed phone calls.
New Patient Appointment Scheduling
Almost all appointments made with psychiatrists are done through phone calls. While it’s always important to be fully immersed in your sessions – missing calls means business lost. Most new patients, especially psychiatric patients, want to be scheduled right away and if you do not pick up or respond fast enough, they will move on to the next psychiatrist. Even if you miss two or three new patient calls a week, that could add up to dozens of missed potential patients over the course of a year, if not hundreds. When you’re trying to expand your business, this is important.
Our Ambassadors will answer your incoming calls and schedule appointments accordingly. If patients need to change their appointments, our Ambassadors will make appropriate adjustments, ensuring that your workflow is not disrupted.
Pre-Trained Employees Specifically For Your Psychiatric Practice
Our Ambassadors are pre-trained remote employees that Edge prepares for your psychiatric practice. We’ve studied the most common pain-points that psychiatrists face and trained our employees to address those specifically. Hence, when you employ one of our Ambassadors, you get a remote employee that knows exactly what they’re doing and won’t waste any time being productive for you.
We train our Ambassadors using our proprietary training that we’ve developed in consultation with psychiatrists so that we give you exactly what you demand. We call this training the Edge Academy. The Edge Academy is a 30-day intensive training program where our Ambassadors learn best industry practices and familiarize themselves with the most up-to-date technology. They also undergo specialized training for soft skills such as communication skills, email-writing skills and so on by attempting hundreds of mock calls and emails.
We believe that Ambassadors, much like the psychiatry industry, are constantly evolving. Hence, we have a buddy-system in place.
The buddy system matches our Ambassadors with more experienced Ambassadors in the same psychiatric field to teach them new software or management systems that you might require. So, don’t be hesitant if you’re moving to a new management system or if you feel like your Ambassador might not know a specific software. Our buddy system ensures that your Ambassador learns the ropes of this new system on their own time.
Taking Calls When You’re Busy
Imagine you’re in a session with a patient and you’re getting phone calls from potential customers, but there’s no one to attend those calls. Sure, you can expect your answering machine to take a message for you, but that’s no longer the case. More and more people are not leaving messages on answering machines. According to statistics cited in Forbes magazine, “80% of callers sent to voicemail, don’t leave messages because they don’t think they’ll even be heard.”
So, if you thought that you had your calls covered because you had an answering machine at the office– think again. You might have missed out on a lot of business because of your reliance on answering machines. To ensure you avoid the same mistakes moving forward, you can opt for an Ambassador. They’ll make sure that all your calls are answered when you’re busy, and they’ll ensure you no longer miss out on business because of missed calls. Their professionalism because of their extensive training will also leave a good impression with your customers, which will lead to repeat business.
Information About Your Services
What if a customer just wants additional information about one of the services you offer and what your hourly rates are? If you’re not answering your phone, your customer is going to move on to another psychiatrist with a more successful answering rate. Our Ambassadors can learn about the different services you offer and provide information for your potential customers. This could include, for example, your hourly rate, your services offered, your hours and so on. Your Ambassador will make sure that no client leaves without the basic information that they requested.
After-Hours Services
As an add-on service, we even offer after-hours service. So, when you close your psychiatric practice for the day, you can have an Ambassador be present there answering your calls and doing any other work that you require of them. We envisioned this service because we’re well aware that not everyone has time to call in during the day when they’re busy with work.
So, in order to accommodate them, we set-up this after-hours service. The after-hours service ensures that your customers are met with a human voice whenever they call in, which makes your practice more credible. Moreover, the after-hours service also leads to more business because now you can accommodate your customers around the clock.
