How Dr. Naureen Alim Built A More Reliable, Scalable Practice With Edge
Results
The Challenge
After the pandemic, Dr. Alim faced growing difficulty hiring and retaining qualified local administrative staff. Hiring became time-consuming and unpredictable, and her single in-office medical assistant carried a heavy administrative workload. Managing these demands became very challenging as a solo practitioner in a smaller office, placing strain on daily operations and limiting capacity. The most significant strain came from ongoing administrative responsibilities, including managing faxes, handling prescription refills, answering phone calls, and coordinating records and documentation. She found herself repeatedly training staff and still feeling stagnant, without meaningful progress in her operations.Why Edge Was Different
Dr. Alim learned about Edge through a colleague who had a positive experience. What stood out was the structure Edge provided, including training and ongoing oversight. Rather than managing onboarding, training, and systems herself, Dr. Alim gained a fully managed operational model designed specifically for the complexity of healthcare environments.Onboarding Without Added Management Burden
Edge managed the onboarding and setup process, including HIPAA-compliance training, EMR basics, and workflow alignment. Pre-training through Edge Edu prepared the Medical Assistant to contribute quickly. Ongoing IT, compliance, and client success support were built into the model, allowing Dr. Alim to avoid micromanagement and remain focused on patient care.Results and Day-to-Day Impact
Over time, Dr. Alim’s Edge Medical Assistant became responsible for nearly everything outside of direct patient contact. Responsibilities included fax and record management, prescription refill coordination, insurance follow-up and documentation, call management, and patient scheduling. Two years later, the same Edge Medical Assistant remains in place. Hiring was completed in 14 days compared to a 49-day average, and administrative overhead was reduced while workflows became more consistent and streamlined. Dr. Alim describes day-to-day operations as running smoothly in the background while clinic work continues.What Matters Most
For Dr. Alim, the most meaningful impact was reliability and peace of mind. She noted that the value became especially clear when her Edge Medical Assistant took a short break, and her absence was immediately felt in daily operations.An Integrated Team Member
Although the role is remote, Dr. Alim describes her Edge Medical Assistant as an integral part of her team, with the only difference being physical location. Years of working together have built trust, stability, and continuity within the practice. “If you’re looking for something that’s seamless, helpful, and probably the future of where medicine needs to be - you should try Edge” Dr. Naureen Alim, Rheumatologist, CLS Health Galleria Download the full case studyMore customer stories
How One Strategic Hire Helped Zarahn Insurance Reclaim Capacity
From Skeptic to Sustainable, how one strategic hire helped Zarahn Insurance reclaim capacity and improve operational efficiency by over 25%
Read story
DHR Health’s Journey to a Stable, Scalable, and High-Performing Clinical Operations Team
DHR Health is one of the largest physician-owned healthcare systems in the United States, operating over 120 locations. As the system expanded its subspecialties and clinical footprint across the Rio Grande Valley, administrative complexity intensified, and staffing gaps began to slow down patient access, strain providers, and limit operational capacity.
How George Petersen Insurance Scaled Faster, Cut Hiring Time by 51%, and Brought Work-Life Balance Back to Its Team
George Petersen Insurance Agency is one of Northern California's leading independent agencies, with expertise in Commercial Lines, Personal Lines, and much more. With more than $43 million in annual sales, the agency is known for its client-first approach and long-term relationships - but rapid growth and acquisitions began straining internal resources.
From Turnover to Trust: How Partners in Endocrinology Built Long-Term Stability with Edge
With two long-term Edge employees handling admin and critical documentation, Dr. Juarez stabilized operations, eliminated turnover, and gained more time for patients and family.
How Melendez Insurance Group Achieved 30% Year-Over-Year Growth with Edge Talent
Melendez Insurance Group is a Chicago-based firm serving both Spanish- and English-speaking clients with personal, group, and commercial insurance solutions. Known for its client-first approach, the agency combines local service with broad insurance expertise.