From Turnover to Trust: How Partners in Endocrinology Built Long-Term Stability with Edge
Results
Challenge
Like many independent practices, Dr. Juarez struggled with employee reliability and retention.- Local hires often left within months, forcing repeated hiring, onboarding, and training
- Errors and inconsistencies forced Dr. Juarez into administrative tasks instead of patient care
- Rising costs for in-office medical assistants added financial strain without increased reimbursement
- She needed more highly educated staff who could manage complex workflows beyond the scope of typical medical assistants
The Edge Solution
Dr. Juarez turned to Edge because she needed more than a temporary fix. As a solo practitioner, she sought long-term stability and experienced, reliable teammates to break the cycle of turnover, reduce the need for micromanaging staff, and introduce a higher level of education to her front office. Within two weeks, presented three vetted candidates for consideration, each pre-trained, HIPAA-compliant, and ready to integrate into her workflows. Dr. Juarez selected her first Edge-based team member, who became the cornerstone of her clinic’s scheduling, phone coverage, billing, and insurance verification. Encouraged by the impact, she expanded her practice and worked with Edge to hire a physician-trained scribe who now manages prior authorizations and documentation support. The onboarding process was organized and hands-off, with Edge handling training, certifications, IT, security, and providing frequent early check-ins. With Edge’s ongoing concierge-level support, both Edge team members have become trusted, long-term employees of her clinic. Edge Services Provided:- Scheduling and patient coordination
- Insurance verification and billing support
- Prior authorization management
- Documentation and scribe support
- Ongoing client success management
Results & Impact
Dr. Juarez has collaborated with the same two Edge-based employees for years—a testament to the quality and retention Edge provides.- 14 days to hire (vs. 49-day industry average)
- 30% increase in efficiency
- 45% lower administrative costs
- 100% of patients verified ahead of visits
- 4+ years retention with her first Edge talent
- 1.5+ years retention with her second Edge talent, a physician-trained scribe
- New patients booked in 1–2 days, improving access and retention
- Increase in patient-owed balances collected at time of visit
Beyond the Numbers: Time Back for What Matters Most
For Dr. Juarez, the impact has been personal. Edge has provided her the freedom to focus on patients while reclaiming time for family and life outside the clinic. “With this time saved with Edge, I've been able to go home earlier. I really don't work at home. I have children who are now fully grown, but during these years of practice growth, I've been able to spend more time with them. I take vacations when I want because I know my Edge employees will take care of everything in the background.” — Dr. Jyothi Mamidi Juarez, Practice Owner, Partners in Endocrinology Interested in learning more about how Edge can help meet your operational needs? Contact us.More customer stories
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