Medical

How Dr. Naureen Alim Built A More Reliable, Scalable Practice With Edge

Dr. Naureen Alim is a board-certified rheumatologist and allergist immunologist practicing at the Galleria location of CLS Health, a large multi-specialty medical group in Houston, Texas. She treats patients with complex autoimmune and inflammatory diseases.

ClientDr. Naureen Alim, Rheumatologist, CLS Health Galleria

IndustryMedical

LocationHouston, TX

Employees Hired1

Years Employee Retention

+50%

Operational Efficiency

50%

Reduction in overhead costs

The Problem

Hiring became time-consuming and unpredictable, and her single in-office medical assistant carried a heavy administrative workload.

The Solution

Edge Medical Assistant managed the onboarding and setup process, including HIPAA-compliance training, EMR basics, and workflow alignment. Pre-training through Edge Edu prepared the Medical Assistant to contribute quickly.

The Result

Hiring was completed in 14 days, administrative overhead was reduced while workflows became more consistent and streamlined.

The Challenge

After the pandemic, Dr. Alim faced growing difficulty hiring and retaining qualified local administrative staff. Hiring became time-consuming and unpredictable, and her single in-office medical assistant carried a heavy administrative workload. Managing these demands became very challenging as a solo practitioner in a smaller office, placing strain on daily operations and limiting capacity. The most significant strain came from ongoing administrative responsibilities, including managing faxes, handling prescription refills, answering phone calls, and coordinating records and documentation. She found herself repeatedly training staff and still feeling stagnant, without meaningful progress in her operations.

Why Edge Was Different

Dr. Alim learned about Edge through a colleague who had a positive experience. What stood out was the structure Edge provided, including training and ongoing oversight. Rather than managing onboarding, training, and systems herself, Dr. Alim gained a fully managed operational model designed specifically for the complexity of healthcare environments.

Onboarding Without Added Management Burden

Edge managed the onboarding and setup process, including HIPAA-compliance training, EMR basics, and workflow alignment. Pre-training through Edge Edu prepared the Medical Assistant to contribute quickly. Ongoing IT, compliance, and client success support were built into the model, allowing Dr. Alim to avoid micromanagement and remain focused on patient care.

Results and Day-to-Day Impact

Over time, Dr. Alim’s Edge Medical Assistant became responsible for nearly everything outside of direct patient contact. Responsibilities included fax and record management, prescription refill coordination, insurance follow-up and documentation, call management, and patient scheduling. Two years later, the same Edge Medical Assistant remains in place. Hiring was completed in 14 days compared to a 49-day average, and administrative overhead was reduced while workflows became more consistent and streamlined. Dr. Alim describes day-to-day operations as running smoothly in the background while clinic work continues.

What Matters Most

For Dr. Alim, the most meaningful impact was reliability and peace of mind. She noted that the value became especially clear when her Edge Medical Assistant took a short break, and her absence was immediately felt in daily operations.

An Integrated Team Member

Although the role is remote, Dr. Alim describes her Edge Medical Assistant as an integral part of her team, with the only difference being physical location. Years of working together have built trust, stability, and continuity within the practice.

“If you’re looking for something that’s seamless, helpful, and probably the future of where medicine needs to be - you should try Edge” Dr. Naureen Alim, Rheumatologist, CLS Health Galleria Download the full case study

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Medical

How Dr. Naureen Alim Built A More Reliable, Scalable Practice With Edge

ClientDr. Naureen Alim, Rheumatologist, CLS Health Galleria

IndustryMedical

LocationHouston, TX

Employees Hired1

Years Employee Retention

+50%

Operational Efficiency

50%

Reduction in overhead costs

The Problem

Hiring became time-consuming and unpredictable, and her single in-office medical assistant carried a heavy administrative workload.

The Solution

The Result

Hiring was completed in 14 days, administrative overhead was reduced while workflows became more consistent and streamlined.

The Challenge

Why Edge Was Different

Onboarding Without Added Management Burden

Results and Day-to-Day Impact

What Matters Most

An Integrated Team Member

Ready to Unstick Your Team?

Explore how Edge helps agencies regain capacity, improve efficiency, and build dependable teams designed to scale responsibly.

Get Started