How Melendez Insurance Group Achieved 30% Year-Over-Year Growth with Edge Talent
Results
Challenge
Before Edge, Melendez Insurance Group’s team was stretched thin. Sales, service, and admin work were colliding on everyone’s plate, including the founder’s. Hiring locally was an uphill battle:- The Chicago market for bilingual insurance talent was limited
- Larger firms offered higher pay, shrinking the talent pool further
- Recruiting took too long, leaving the team overextended and slowing response times
- Staff was stretched thin, burnt out, and frustrated
The Edge Solution
Melendez Insurance Group chose Edge because they needed more than a temp or contractor; they needed someone experienced, professional, and ready to contribute right away and for the long term. Within days, Edge provided three vetted, bilingual, top-tier candidates for consideration. Edge Services Provided:- Bilingual Customer Service Representative
- Customer service & quoting
- Renewal reminders & lead intake
- Data entry & CRM updates
- Billing and service support
- Edge Talent management support
- Background checks, training and certification
- Security and compliance
- Employee tech provided
- Benefits and payroll
- Had already completed comprehensive training and compliance certification courses
- Immediately took over critical admin tasks, freeing leadership to focus on growth
- Integrated seamlessly into the in-house team as a true extension
- Scaled support as the agency grew, without the headaches of local hiring
Results & Impact
Since bringing on their Edge Talent, Melendez Insurance has seen measurable gains:- 30% year-over-year growth, driven by faster service and freed leadership time
- Four straight months of perfect customer satisfaction scores — every survey a 10/10
- 70% faster hiring (14 days with Edge vs. 49-day industry average)
- Weeks-to-hire instead of months for the right bilingual insurance talent
- Seamless team integration, with daily chats, Google Meet calls, and shared workflows; the team even sent Edge swag to make their associate feel part of the family
More customer stories
How One Strategic Hire Helped Zarahn Insurance Reclaim Capacity
From Skeptic to Sustainable, how one strategic hire helped Zarahn Insurance reclaim capacity and improve operational efficiency by over 25%
Read story
How Dr. Naureen Alim Built A More Reliable, Scalable Practice With Edge
Dr. Naureen Alim is a board-certified rheumatologist and allergist immunologist practicing at the Galleria location of CLS Health, a large multi-specialty medical group in Houston, Texas. She treats patients with complex autoimmune and inflammatory diseases.
Read story
DHR Health’s Journey to a Stable, Scalable, and High-Performing Clinical Operations Team
DHR Health is one of the largest physician-owned healthcare systems in the United States, operating over 120 locations. As the system expanded its subspecialties and clinical footprint across the Rio Grande Valley, administrative complexity intensified, and staffing gaps began to slow down patient access, strain providers, and limit operational capacity.
How George Petersen Insurance Scaled Faster, Cut Hiring Time by 51%, and Brought Work-Life Balance Back to Its Team
George Petersen Insurance Agency is one of Northern California's leading independent agencies, with expertise in Commercial Lines, Personal Lines, and much more. With more than $43 million in annual sales, the agency is known for its client-first approach and long-term relationships - but rapid growth and acquisitions began straining internal resources.
From Turnover to Trust: How Partners in Endocrinology Built Long-Term Stability with Edge
With two long-term Edge employees handling admin and critical documentation, Dr. Juarez stabilized operations, eliminated turnover, and gained more time for patients and family.