
From Skeptic to Sustainable, how one strategic hire helped Zarahn Insurance reclaim capacity and improve operational efficiency by over 25%
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Dr. Naureen Alim is a board-certified rheumatologist and allergist immunologist practicing at the Galleria location of CLS Health, a large multi-specialty medical group in Houston, Texas. She treats patients with complex autoimmune and inflammatory diseases.
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DHR Health is one of the largest physician-owned healthcare systems in the United States, operating over 120 locations. As the system expanded its subspecialties and clinical footprint across the Rio Grande Valley, administrative complexity intensified, and staffing gaps began to slow down patient access, strain providers, and limit operational capacity.

George Petersen Insurance Agency is one of Northern California's leading independent agencies, with expertise in Commercial Lines, Personal Lines, and much more. With more than $43 million in annual sales, the agency is known for its client-first approach and long-term relationships - but rapid growth and acquisitions began straining internal resources.

With two long-term Edge employees handling admin and critical documentation, Dr. Juarez stabilized operations, eliminated turnover, and gained more time for patients and family.

Melendez Insurance Group is a Chicago-based firm serving both Spanish- and English-speaking clients with personal, group, and commercial insurance solutions. Known for its client-first approach, the agency combines local service with broad insurance expertise.
Edge saved DHR $900K annually, reduced time-to-hire to 15 days, and achieved a 97% retention rate through streamlined administrative hiring.
DHR’s HR team faced challenges scaling its administrative staff to meet growing patient demands while maintaining cost efficiency. Limited regional talent and high staff turnover further strained the hiring process.
Edge provided a pipeline of pre-vetted, highly qualified remote talent, reducing hiring timelines and ensuring long-term staffing stability at a sustainable cost.
DHR successfully onboarded 40 administrative professionals in under a year and later added 35 more. This initiative resulted in $1.2 million in annual savings, a 97% retention rate, and a reduction in hiring time from the industry average of 49 days to just 15 days.
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