
From Skeptic to Sustainable, how one strategic hire helped Zarahn Insurance reclaim capacity and improve operational efficiency by over 25%
Read story
Dr. Naureen Alim is a board-certified rheumatologist and allergist immunologist practicing at the Galleria location of CLS Health, a large multi-specialty medical group in Houston, Texas. She treats patients with complex autoimmune and inflammatory diseases.
Read story
DHR Health is one of the largest physician-owned healthcare systems in the United States, operating over 120 locations. As the system expanded its subspecialties and clinical footprint across the Rio Grande Valley, administrative complexity intensified, and staffing gaps began to slow down patient access, strain providers, and limit operational capacity.

George Petersen Insurance Agency is one of Northern California's leading independent agencies, with expertise in Commercial Lines, Personal Lines, and much more. With more than $43 million in annual sales, the agency is known for its client-first approach and long-term relationships - but rapid growth and acquisitions began straining internal resources.

With two long-term Edge employees handling admin and critical documentation, Dr. Juarez stabilized operations, eliminated turnover, and gained more time for patients and family.

Melendez Insurance Group is a Chicago-based firm serving both Spanish- and English-speaking clients with personal, group, and commercial insurance solutions. Known for its client-first approach, the agency combines local service with broad insurance expertise.
Multnomah reduced phone call overload and patient wait times, freeing up 2-4 hours daily for in-office staff to focus on patient care.
Multnomah Orthopedic Clinic struggled to manage high call volumes from elderly patients, overwhelming staff and causing long wait times and reduced in-person care availability.
Edge provided efficient remote talent to manage patient inquiries, scheduling, and insurance verification, fully integrated into the clinic’s EHR system and workflows.
With calls promptly handled by Edge remote talent, wait times dropped, regular calls took under a minute, and new patient registration took 3-5 minutes. On-site staff regained 2-4 hours daily for in-person tasks while reducing patient wait times by over 65%.
Explore how Edge helps agencies regain capacity, improve efficiency, and build dependable teams designed to scale responsibly.
Get Started