Balboa Nephrology Freed 40 Hours & Improved Appointment Availability by 4 Weeks with Edge
The Problem
Balboa Nephrology’s growth, driven by more Spanish-speaking patients, strained resources and hindered patient flow, as staff spent too much time on administrative tasks.
The Solution
Edge provided a steady pipeline of pre-trained, bilingual full-time talent, allowing in-office staff to dedicate more time to high-priority patient care.
The Result
By restructuring resources, Balboa improved efficiency—physicians gained 40 extra hours/month for patient care, staff reclaimed 2 hours/day for priority tasks, patient flow increased 4x, and appointment availability grew by 4 weeks.
40 hrs
per month freed for physicians to focus on patients
2 hrs
Extra hours per day for staff to handle high-priority tasks
