Helping Knippenberg Insurance Increase Calls Answered by 46% & Business Premiums by 4%
The Problem
Knippenberg Insurance struggled to find and retain front and back office staff, forcing producers to handle administrative tasks instead of focusing on client management and sales. This inefficiency impacted customer retention and revenue growth.
The Solution
Edge provided trained, full-time remote talent to handle essential front and back office tasks, improving workflows and reducing the burden on producers.
The Result
With administrative tasks off their plate, producers had more time to focus on clients and generate new business. The agency increased calls answered by 46%, improved customer retention, and saw a 4% increase in business premiums.
46%
increase in calls answered
Higher customer retention with improved renewal processes
