How Multnomah Orthopedic Clinic Reduced Patient Wait Times by 65% with Remote Talent
The Problem
Multnomah Orthopedic Clinic struggled to manage high call volumes from elderly patients, overwhelming staff and causing long wait times and reduced in-person care availability.
The Solution
Edge provided efficient remote talent to manage patient inquiries, scheduling, and insurance verification, fully integrated into the clinic’s EHR system and workflows.
The Result
With calls promptly handled by Edge remote talent, wait times dropped, regular calls took under a minute, and new patient registration took 3-5 minutes. On-site staff regained 2-4 hours daily for in-person tasks while reducing patient wait times by over 65%.
90%
increase in call attendance
<1
min average resolution time for regular calls
3-5
mins resolution time for new patient registration calls
