Team Dental Streamlined Front Desk and Slashed Operational Costs with Edge Remote Talent
The Problem
Team Dental needed to improve administrative efficiency while maintaining high-quality patient care. The front desk team was overwhelmed with calls, scheduling, and insurance tasks, limiting their ability to focus on in-person interactions.
The Solution
Edge provided a trained talent to handle scheduling, insurance verification, patient communication, and administrative duties. A structured time-blocking system ensured all tasks were completed efficiently.
The Result
The Edge talent handled admin tasks, allowing front desk staff to prioritize patients, improving cost efficiency, reducing workload, and enhancing patient experiences.
Lower operational costs while maintaining service quality
Improved patient interactions through empathetic communication
Reduced front desk workload, allowing for better in-person service
Faster task execution due to the Associate’s insurance expertise
